Customer satisfaction is paramount for us. To make sure that our customers love the Victoria Living experience we go out of our way to provide a comprehensive return policy.The 30 day return period will commence from the date you receive the goods you have purchased and applies to any reason, even change of mind. If a refund is requested within this 30 day period, Victoria Living will refund the purchase price of the goods and your account should be credited within 10 working days of the goods arriving back to us and if the goods arrive back to us in the condition they were received.
2.We'll replace item for you if item was lost during transit or the item you received has been damaged during delivery.We warranty our products against defects in materials and workmanship for your product.
In the return request, we will need to know what exactly is wrong in detail. In your description, ideally, refer to the parts mentioned in the assembly guide. If an item is damaged, please attach images of the damage or the issue(s) in question to assist with a prompt resolution. If applicable, we also need photos of the packaging together with your request.
Faulty, damaged, incorrect or incomplete item
It is important to keep the original packaging and submit a return request
here.
Or Email us
Email: support@victorialiving.com.au
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